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    Remote Customer Support Manager

    adminBy adminOctober 26, 2026002 Mins Read
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    Remote Customer Support Manager
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    Mercury is building a complete finance stack for startups. Since we launched Mercury in 2019, our customer base has grown to over 300,000 startups and small programs like proactive outreach and VIP/managed support. You’ll also work closely with our engineering, design, business operations, and <a ve received approvals from the OCC and FDIC, Mercury today is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

    Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

    Total Rewards
    The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.

    Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

    Our target new hire base salary ranges for this role are the following:

    US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area:
    $115,400—$144,200 USD
    US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area:
    $103,900—$129,800 USD
    Canadian employees (any location):
    $109,100—$136,300 CAD

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